HUEO · 原画光年

Support & Legal

HUEO Support

Local Log video restoration and color processing for iPhone, iPad, and Mac, with tools for creating Live Photos and importing external-device media into Photos.

Get help

Import and processing

Select videos through the system Photos or Files picker. The App creates managed working copies and keeps the selected source unchanged.

Import to Photos

Choose an external-device directory, preview supported photos, videos, and Live Photos, then select the items to add to Photos. Source files stay unchanged. Keep the device connected until the import finishes.

Video to Live Photo

Choose a video, prepare a Live Photo, and save it to Photos. The video picker uses the Photos access you grant. Available source capture metadata is used where supported; missing metadata cannot be reconstructed.

App Album

In versions that include App Album, new external-device imports, generated Live Photos, and color exports saved to Photos are organized into “HUEO” or “原画光年” when Full Photos Access is allowed. The album is created when needed or reused; media is not copied again. Check permissions and recent status in Settings > App Album.

Saved media outside the app album

Add-only or limited access skips organization. System errors or leaving the App can also leave it incomplete. Check Photos for the saved result; an organization problem does not undo a completed save. You can request full access from App Album settings, or change it in system Settings. Past saves and files-only exports are not automatically organized.

Export allowance

Free users receive 30 successful full-quality exports. Failed, cancelled, and preview-only renders do not consume the allowance.

Purchases

Use Restore Purchases on the Pro screen for eligible subscriptions or Lifetime Pro purchases made with your Apple Account.

Subscriptions

Subscription billing and cancellation are managed by Apple. Buying Lifetime Pro does not automatically cancel an existing subscription.

Report a problem

Open Settings > Diagnostics and choose Prepare Diagnostic Package, then Share or Save Diagnostic Package if you want to provide troubleshooting details. Preparing the ZIP does not upload it. The package excludes source media, thumbnails, media filenames, paths, capture times, locations, and Photos identifiers. You can use Delete Local Diagnostics without deleting your media or import history.

Legal documents

Contact

When contacting support, include the App version, device model, operating-system version, and a description of what happened. You may attach a diagnostic package if useful. Share source media only when needed and when you have the right to do so; check for private content and embedded location first.

Email support

414108176@qq.com